Support

We read every message.

Fitzz is made by one person, so you are writing to the person who can actually fix it. Most answers below need no email at all.

Cancel or change a subscription

Subscriptions are billed by Apple or Google, not by Fitzz, so they are cancelled in your store account:

• iPhone: Settings › your name › Subscriptions › Fitzz › Cancel Subscription.
• Android: Play Store › your profile › Payments & subscriptions › Subscriptions › Fitzz › Cancel.

You keep Premium until the end of the period you paid for. Refunds are decided by Apple (reportaproblem.apple.com) or by Google Play under their policies.

Premium is not showing after a purchase or a new phone

In the app, open Support and tap Restore subscription, signed in to the same App Store or Google account you bought with. If it still does not appear, email us with the store receipt.

Password reset or confirmation email

Use Forgot password on the sign-in screen. The email contains a button that opens Fitzz on your phone; it works only on a device with Fitzz installed, and the link expires after 24 hours. A confirmation email can be re-sent from your profile in the app.

Delete your account

In the app: Profile › Account › Delete account. If you no longer have the app, use the account deletion page. Deleting your account does not cancel a store subscription; cancel that first.

Your data

What Fitzz collects, where it is stored and how to exercise your rights is in the Privacy Policy. To request a copy of your data or a correction, email us from the address on your account; we answer within 30 days.